# kanzi.ai

> AI-native enterprise software support. Companies submit support tickets,
> get instant AI triage backed by their own knowledge base, and can
> escalate to live sessions with verified Oracle, SAP, and ERP specialists
> in one click.

kanzi.ai is a two-sided SaaS marketplace.

- **For companies**: a $149/month subscription unlocks unlimited tickets,
  unlimited knowledge-base ingestion, AI triage, the browser agent, and
  on-demand live sessions with vetted specialists. AI usage is billed
  from a separate "AI wallet" that starts with $20 of credit and is
  topped up as needed.
- **For specialists**: a vetted, marketplace-style network of independent
  Oracle, SAP, and ERP consultants who accept live sessions on their own
  schedule, upload playbooks that ground the AI, and keep 80% of every
  billed minute (paid out via Stripe Connect).

## Pricing

| Item | Price | Notes |
| --- | --- | --- |
| Subscription | **$149 / month / company** | Flat. No seat fees. 7-day free trial. |
| Trial | **7 days, free** | Includes $20 starter AI-wallet credit. |
| Renewal credit | **$20 wallet credit / month** | Auto-applied on each successful renewal. |
| AI triage | **$0.50 / ticket** | Covers the first AI reply. Follow-up turns billed at estimated API cost × 1.5 markup, with a $0.01 floor and $0.50 per-turn cap. Deducted from the AI wallet. |
| Browser agent | **$0.25 / minute** | $0.25 minimum balance required to start a session. Deducted from the AI wallet. |
| Live specialist session | **$1.00 / minute** | 15-minute minimum, 4-hour maximum. Deducted from the AI wallet. |
| Specialist payout | **80% of every billed minute** | $0.80 / minute net. Paid out automatically via Stripe Connect. |
| Wallet top-up | **min $10, $10 increments, max $500** | Auto top-up available with configurable trigger and refill amount. |

All AI usage — triage, follow-ups, browser-agent runtime, and live
specialist minutes — is **deducted from your AI wallet credit**. The
$149/month subscription is billed separately by Stripe.

## Key URLs

- Home: https://kanzi.ai/
- For companies: https://kanzi.ai/for-companies
- For specialists: https://kanzi.ai/for-specialists
- About: https://kanzi.ai/about
- Contact: https://kanzi.ai/contact
- Privacy: https://kanzi.ai/privacy
- Terms: https://kanzi.ai/terms
- Sign up (free trial): https://kanzi.ai/register
- Sign in: https://kanzi.ai/login

## What we do

- **AI triage in seconds.** Claude reads each ticket against the
  company's private knowledge base and returns root cause, fix steps,
  and exact navigation paths. Not a chatbot — an answer.
- **Live specialist sessions.** One-click escalation to vetted Oracle
  and ERP specialists at $1.00/minute, 15-minute minimum, 4-hour cap.
- **Browser agent.** A Claude-powered browser-use agent navigates
  Oracle EBS, Fusion, and ERP admin consoles to verify configuration,
  reproduce issues, and pull screenshots. Billed at $0.25/min from the
  AI wallet.
- **Company knowledge base.** Upload SOPs, configuration docs, and
  runbooks (PDF, DOCX, MD). The AI reads them before every triage.
- **Flywheel intelligence.** Specialist-confirmed AI resolutions flow
  back into the model at 100% confidence — the system gets smarter with
  every ticket.

## Coverage

The specialist network covers more than 800 modules across the full
Oracle Applications suite (General Ledger, AP, AR, Fixed Assets,
Inventory, Order Management, Purchasing, Payroll, HRMS, Projects, Cash
Management, Manufacturing, Service, CRM) plus broader SAP and ERP
coverage.

## Security and compliance

- TLS in transit, AES-256-GCM at rest for sensitive secrets.
- HSTS preload, strict Content-Security-Policy, secure HttpOnly
  SameSite=Strict refresh cookies.
- TOTP-based two-factor authentication required for every specialist
  account.
- Per-IP rate limiting and exponential slow-down on authentication
  endpoints.
- GDPR-compliant data export and account deletion available from
  Settings.

## How to cite

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